Never Miss a Call—Enhance Every Customer Interaction
SureCall delivers professional, omnichannel contact center solutions tailored to your business. Our dedicated team ensures seamless communication across all channels, helping you capture every lead, support your customers, and drive growth—without the need for an internal call center. With personalized support strategies built around your business and your audience, we’ve got you covered.
One Great Team, One Great Vibe!
At SureCall, we partner with you to deliver innovative, results-driven contact center services that help grow your business and enhance customer satisfaction. That’s why organizations trust our team for reliable, customized support.
Our Services
Client Testimonials
SureCall Contact Centers has been very beneficial with helping answer phone calls for us when we are unable. They have great professionalism and very courteous while following our program policies and procedures. Thank you SureCall! Please keep up the excellent work!
Jeff Winter
We've been with SureCall for almost 18 years and they are an important part of our team. They are helpful and responsive, and if anything needs fixing they are on it right away. They've also continued to improve their service offerings to change with the times. I highly recommend them.
Herbert Chan
I can confidently say that this is a company that excels in customer service. Their team is professional, efficient, and highly attentive to customer needs. SureCall is dedicated to providing an outstanding service experience for every client, which is well-recognized in the industry. Their positive corporate culture also supports this high level of service, also making it an amazing place to work at. If you're looking for truly top-notch customer service, I strongly recommend SureCall.
Awards & Recognition
1. Complete Contact Center Solutions
Whether it’s rebate processing, business process outsourcing (BPO), or online billing, you can trust our team thanks to our segregated teams to manage departmental workforces.
2. Trained Call center and Technical Agents
Get answers for every single customer call from our trained customer center agents. Help your customers resolve issues, give them instantaneous technical guidance, handle sales and more with a team of highly trained call center agents.
3. Omnichannel Customer Center Solutions
Engage customers across phone, webchat, conferencing, sms and more—through one integrated solution. As a flexible contact center provider, we deliver consistent, high-quality service on every channel your customers prefer.
Service Descriptions
Our contact center solutions provide dedicated teams for each of our customers ensuring fast, effective customer interactions—whether it’s answering questions, providing guidance, collecting feedback, or resolving concerns.
01
Inbound Customer Support
Our contact center specializes in providing exceptional inbound customer support. Acting as the central point of contact for your clients’ queries, concerns, and requests for information, we ensure that every caller feels valued and understood. Our team is dedicated to delivering swift responses and personalized interactions, striving for issue resolution during the first point of contact whenever possible. Trained in handling a wide range of scenarios—from general inquiries to more complex customer needs—we ensure a seamless and positive brand experience.
02
Technical Support / Help Desk
We provide comprehensive technical support and help desk services, assisting end-users with troubleshooting, product configuration, and the resolution of technical issues. Our agents are adept at guiding users through step-by-step solutions, utilizing extensive knowledge bases to diagnose and resolve problems swiftly. This service minimizes customer downtime, fosters loyalty, and enhances satisfaction by ensuring that technology operates smoothly for your clients.
03
First Call / First Contact Resolution
Our goal is to maximize First Call/First Contact Resolution (FCR) by efficiently addressing and resolving customer issues during their initial interaction. We empower our agents with robust decision-making tools and thorough training, which helps reduce follow-up contacts, boost customer satisfaction, and improve operational efficiency. High FCR rates also contribute to lowering service costs and enhancing the perception of your brand as responsive and capable.
04
Order Processing and Order Management
We simplify the order processing and management cycle for your customers, overseeing everything from intake to fulfillment. Our contact center handles new orders, modifications, returns, payment processing, and provides real-time status updates with meticulous attention to detail. By ensuring transparent communication and prompt order handling, we build customer confidence, reduce errors, and optimize the entire purchasing journey on your behalf.
05
Emergency Dispatch and Callback Services
Our center offers reliable emergency dispatch and callback services, ensuring mission-critical responses when urgency is essential. We coordinate the real-time dispatch of resources, maintain rapid communication with on-call teams, and implement structured callback processes to confirm resolution or provide updates. Whether addressing medical, technical, or facility emergencies, our agents are extensively trained for calm, accurate, and protocol-driven interventions that safeguard your clients and their assets.
Keep Customers Informed and Updated By:
General and technical assistance over
an omnichannel platform
Bilingual customer support
Webchat 24/7/365
Appointment Booking for every type of business application
Emergency response escalations
24/7 Services 365 days a year
Our GoodCall™ program launched in 2016 and continues to evolve as we find even more ways to give back to our global community. What started out as a local endeavor to assist organizations who were non-profit or registered charities by giving back a percentage of revenues as a donation each year has spun into something much more purposeful.
Today, SureCall is teaming up with Hero Girls™ on an endeavor to educate girls in under-served and developing communities around the world. Every call our team takes here at SureCall is contributing to this important cause, and so we believe we are truly ‘Doing Good with Every Call’. On June 3, 2019, SureCall became a Certified B Corporation. B Corp Certification is the only certification that measures a company’s entire social and environmental performance. The B Impact Assessment evaluates how your company’s operations and business model impacts your workers, community, environment, and customers. B Corp Certification proves your business is meeting the highest standards of verified performance. SureCall also joined the UNCG as a signatory and participant in 2019.