Our agents are first-class professionals with years of industry experience, awards and accolades behind them. At SureCall, we pair the friendliest and brightest people with the latest technology to ensure that our clients are overwhelmingly satisfied. Happy is not enough for us; we want your callers to rave about your great customer service skills every chance they get. Day and night, we’re there to answer with a smile.

Purchase a CALL CENTER Plan



PURCHASE A CALL CENTER PLAN



Who We Are



We know we look young, but to be honest, we were founded in 1982. Over the last 35 some odd years we’ve evolved, morphed and improved to become much larger and capable of serving small businesses and global clients alike.

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Join the SURECALL Team



We refer to our team as a Tribe, because we are committed and dedicated to the same purpose, and we support each other to do the best work we can. Join our team and find out how we not only provide solid solutions to help our customers to grow and be successful, we also do important work in our communities and globally for a better world.

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Who We Are



We know we look young, but to be honest, we were founded in 1979. Over the last 35 some odd years we’ve evolved, morphed and improved to become much larger and capable of serving small businesses and global clients alike.

Read More

Join the SURECALL Team



We know we look young, but to be honest, we were founded in 1979. Over the last 35 some odd years we’ve evolved, morphed and improved to become much larger and capable of serving small businesses and global clients alike.

Read More

Our Team


Our team is here to design the right solutions for you. Our goal is to partner with you to provide new innovative ways to expand and grow your business, while keeping your customers happy.

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APPLICATIONS



Virtual Receptionist

Reservation & Registration Processing

Surveys

Warranty Help Desk

Customer Service Help Desk

Online Processing

Order Entry

Food Services Delivery Processing

After Hours Service Escalations

Email Response Services

Real Estate Appointment Scheduling

Data Entry & Processing

What Client Say About Us


One of our many Oil and Gas clients said this:

“Over the years we have worked with Surecall to include our Energy Assets in both Canada and the US. The notification process is very complex when you think of the diverse entity types located in different geographical areas throughout North America. Surecall has been able to implement and manage these emergency calls for us successfully.”

-Terry Dick, ABCP, Emergency Management Specialist

One of our many Leasing clients said this:

“The emails, messaging, and emergency updates when applicable, have all been handled in an exemplary manner. It seems that things only get better over time as the agents get to know our staff and our business. We have always sought a seamless relationship and we have achieved that through the efforts of SureCall. I would not hesitate to recommend your firm. Keep up the good work!”

-Roddie Davisdon, VP Sales and Western Region

One of our many Food Services clients said this:

“Everything was great, your team are such great people.

I was surprised how little questions we had to discuss. The program is just unreal – you have made a fool proof system with that design. Great job on compiling the shreds of information into a cut and dried system!”

- Julie Rossington, Business Manager

One of our many Warranty / Buyers Assurance clients said this:

“SureCall has been expertly handling the frontline customer service interactions for our diverse lines of business for over 5 years. As an organization with high standards of service we have been pleased with the performance of SureCall and their agents. The fact that our organization has business that varies from corporate governance to services in the automotive and retail industries presents a unique challenge and SureCall has proven to be capable at managing the complexities involved. Their agents are polite, courteous and professional and we feel our customers are well looked after. SureCall is a strong and effective partner of ours and we are happy to consider them as an extension of our team.”

-  Kenny St. Hilaire, Director of Warranty Operations

Here are Just Some of Our Achievements



 
  • Top 10 Fastest Growing Telecommunications Company – Silicon Review
  • Award of Excellence for Service Excellence – CAMX
  • Award of Distinction for Complex Applications – CAMX
  • Better Business Bureau – Ethics Award
  • Tom Ryan Award – Honesty, Integrity and Quality Above All
  • Telus E-Commerce Award – Alberta Chamber of Commerce
  • Top 50 Best Places to Work – SME Queens Business School
  • Best Place to Work – Avenue Magazine
  • Recognition Champion– KUDOS Employee Recognition
  • 10 Most Innovative Telecom Solutions Providers – Insights Success Magazine