Real people,
backed by AI.
SureCall is a North American contact center built for mid-market companies that cannot afford to bet on offshore or go fully automated. Real agents handle your customers, with smart AI supporting them behind the scenes – across voice, chat, SMS, and email – and we have been doing it since 1982.
Est. 1982
Calgary, Denver, London
Human + AI
Support Avaliable
24/7/365
Coverage, Every Channel
100%
North American Agents
Leading the Industry
SureCall Contact Centers Ltd. is a leader in omnichannel communication solutions.
Why SureCall.
1. Onshore. Always.
North American agents. No overseas handoff. No 3 a.m. in a different timezone. Your customers reach a real person who is accountable to the same standards you are.
2. Human-Led. AI-Supported.
Our agents lead every customer relationship, with AI on Amazon Connect supporting them in the background – absorbing routine volume so our people have more time for the moments that matter most. You get speed without ever sacrificing the human touch.
3. Est. 1982. Still evolving.
SureCall has operated through four decades of industry shifts, technology waves, and the rise of AI. We have not pivoted. We have evolved. That track record is not nostalgia – it is the reason clients trust us with their most important asset.
Every channel. Every hour. No offshore.
SureCall provides voice, chat, SMS, and email support through onshore human agents backed by Amazon Connect AI. This is not a menu of features - it is a dedicated support operation built around your workflows.
Answering Service
Live agents answer every call, day or night. Virtual reception and message handling, 24/7/365.
Chat & Text
Real people on live chat and SMS, responding across web, mobile, and messaging in real time.
AI-Assisted
AI on Amazon Connect works behind our agents, absorbing routine volume and keeping response times fast.
Customer Care
Full-scale inbound support and help desk handled by onshore agents who know your business.
Sales & Orders
Order taking, reservations, and inbound sales support that turns calls into revenue.
Data Entry
Accurate order entry, records management, and back-office processing your team does not have to staff.
Safety & Emergency
Lone worker monitoring, emergency response, and dispatch escalation when seconds count.
Tech Support
Help desk and technical triage for lean IT environments. Onshore teams, real escalation paths.
QA & Reporting
Every interaction logged, scored, and reported. Full visibility into quality and performance.
Reliability is not a feature. In this category, it is the product.
Est. 1982 means SureCall has seen your problem before. Staffing crises. Technology failures. Vendor disappearing acts. We are still here because we did not disappear when it got hard. That is what we offer you: a support operation you can actually count on.
Awards & Recognition
Recognized globally for excellence in service delivery and corporate responsibility
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Client Testimonials
Hear what our partners have to say about working with SureCall
"We are extremely pleased with this medical answering service. The operators are courteous, professional, and well-trained in handling sensitive patient information. Calls are answered promptly and messages are always accurate, which is essential in a medical setting. Their reliability after hours and during emergencies has been invaluable to our practice. The service integrates smoothly with our workflow and gives our staff and patients confidence that every call is handled with care. We highly recommend them to any healthcare practice looking for a dependable and compassionate answering service."
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Kathy
"I can confidently say that this is a company that excels in customer service. Their team is professional, efficient, and highly attentive to customer needs. SureCall is dedicated to providing an outstanding service experience for every client, which is well-recognized in the industry. Their positive corporate culture also supports this high level of service, also making it an amazing place to work at. If you're looking for truly top-notch customer service, I strongly recommend SureCall."
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Ye Wang
"SureCall Contact Centers has been very beneficial with helping answer phone calls for us when we are unable. They have great professionalism and very courteous while following our program policies and procedures. Thank you SureCall! Please keep up the excellent work!".
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Jeff Winter
"We've been with SureCall for almost 18 years and they are an important part of our team. They are helpful and responsive, and if anything needs fixing they are on it right away. They've also continued to improve their service offerings to change with the times. I highly recommend them."
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Herbert Chan
"Service is Excellent."
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Kathleen S - U Of C
"Excellent customer service representative."
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Robert U - US Consulate
Trustpilot Reviews
Our GoodCall™ program launched in 2016 and continues to evolve as we find even more ways to give back to our global community. What started out as a local endeavor to assist non-profit organizations or registered charities—by giving back a percentage of revenues as a donation each year—has grown into something much more purposeful.
Today, SureCall is teaming up with Hero Girls™ on an endeavor to educate girls in under-served and developing communities around the world. Every call our team takes here at SureCall is contributing to this important cause, and so we believe we are truly ‘Doing Good with Every Call’. SureCall also joined the UNCG as a signatory and participant in 2019.