US 1-888-735-7166 / CANADA 1-877-310-0088
US 1-888-735-7166 / CANADA 1-877-310-0088
LEADERSHIP
Desiree B
President and CEO
Desiree’s purpose driven vision and 30+ years of experience, inspires our focus on utilizing business as a force for good.
Kurt W
Director of Client Success
Happy customers are our goal, and that is why Kurt commits to building great relationships with all our partners.
Kelly B
Culture Champion
Culture is everything to our tribe at SureCall, Kelly is dedicated to ensuring a positive and enriching work environment, and that our team is super happy working for SureCall.
Vinay C
Director of Quality Assurance
Quality is of the utmost importance, and Vinay spends all his time analyzing the data so that we meet our client’s expectations.
Kiran L
Director of Brand Vigilance
Kiran promotes our purpose and passion with a smile, she want you to get to know all about us.
Ryan D
Director of Talent Development
Our team is awesome, and Ryan works with them every day so your customers can experience our Wow Factor!
Dianne L
Client Success Team - Design Innovation
Dianne is our design specialist, she customizes your account so that all your needs are met.
Marcella D
Client Success Team
For an outstanding onboarding experience, meet Marcella. She will ensure we get you going and launched on time.
Our Visionary & Founder
Marc Bombenon
Executive Chairman & Founder
Marc Bombenon is the Executive Chairman, Managing Director and Visionary of SureCall. SureCall is the only B Corp Contact Center based in Canada that provides help desk, sales support, and customer service support, along with many other services to corporations and government agencies in Canada and the US. Outside of SureCall, Marc is involved in many companies including aviation, land development, financial investments, mentorship and business expertise for tech startups. His love for Calgary has driven him to assist a number of “made in Alberta” charity organizations assisting Albertans in need.
Marc is a strong supporter of the Alberta Cancer Foundation, the Calgary Food Bank, and the Calgary Urban Projects Society, Studio Bell, home of the National Music Centre. Globally, his involvement with his parter Desirée to fund a global charity through all of Marc's business' to support, educate and empower girls and young women with a philanthropic program they teamed up on called Hero Girls™.
Marc Bombenon’s goal and vision with SureCall is to be a BPO providing companies the ability to outsource their multi-channel communications requirements in order to enhance their connection with their own clients, using SureCalls fabulous agents and their Omnichannel platform 24/7/365. SureCall offers this award-winning service to our clients and their customers.