Our team at SureCall understands the importance of customer communication with no limits on how they interact with your business. Our Global Omni Solutions offer multiple touchpoints, through integrations of apps, connections to social media, and real-time website communication assistance; your customer is guaranteed a streamline and world-class experience. Omni Channel makes it possible to manage every digital customer transaction via a single unified desktop. This allows your customers to communicate with you how they want, when they want, delivering an effortless and personalized customer experience every time. Advanced automation and CRM integrations ensure critical customer data is always at your fingertips, and your customers will be taken care of! It ‘s all about convenience and Peace of Mind.
If you want to provide gold standard service, connecting your customers to the best people on the phone is a recipe for success. You can rely on SureCall to provide ultra-reliable and flexible voice solutions that deliver an awe-inspiring customer experience. VoIP with awesome quality for person to person dialogue at a much more affordable rate than conventional voice solutions.
Our Conversational AI will handle all but the most complex queries, allowing you to leverage AI where it makes sense; scheduling customer calls, considering agent's availability, reducing wait times, prioritizing by urgency, and seamlessly hands off to SureCall agents. Our Conversational AI knows how to ask for help when it needs it so you can be confident that your customers are in safe hands!
Our integrations fill 2 main needs. First, is data-driven decision making before a contact is delivered to an agent. Secondly, our integrations automate tasks for agents, providing the most relevant data from your CRM and helping the agents to provide a streamlined experience while shortening average handling times.
Customers love Social Media, they use it to share information about themselves, and more importantly about their experiences with organizations, both good and bad. If you are not engaging with your customers over social media, you are most definitely missing a key area of opportunity. SureCall will manage all your social media streams, ensure you’re on top of your client's concerns and promoting your most valuable products and services.
Rather than more costly solutions with a translator, SureCall is working towards full AI translation integration. The solution is super-easy to use for customers and agents alike. When the caller or agent speaks, our translation engine listens, recognizes what is being said and translates in real-time. The translation engine then relays this to the other party in their native language, creating a seamless experience to your customers. You speak English, I speak Spanish, but you hear me in Spanish, and I hear you in English, just so fancy!
Data is everything today, and our tracking feature tracks all customer activities on your website and the various apps installed on it, such as chat, using a specific embed code. This enables our agents to have an accurate trail of all activities that your customer has completed. This application also offers advanced automation and can send agents alerts accordingly, so they can respond to customer needs.
Major app store providers like Apple App and Google Play are critical when it comes to monitoring for comments and feedback left by your customers. Our AppStore Review allows SureCall to connect all your application reviews to our system and monitor your reviews directly. Then we can act on these with your direction, engaging with your customers proactively and leaving them feeling listened to and cared for.
Face to face communication is still one of the best ways to connect with clients. SureCall’s video chat app allows your customers and our agents to see and hear each other directly from a browser or mobile phone. It delivers audio and video with just about any device without the installation of any plugins, and offers the ability to record calls and take screenshots during the chat!
SureCall's custom link payments allow us to process PCI compliant card payments with your customers across any channel with both live agents and using automated AI. Keeping your customer’s payment details safe and secure.
If you are not doing business in the cloud you are already behind. Integrations become seamless, connectivity is instant, and redundancies are ensured. State-of-the-art technology knows no boundaries, SureCall can integrate with your CRM system, call script generators, helpdesk tickets, and more, making your customer experience efficient, positive, and reliable!
82% of customers say that the top factor that leads to a great customer service experience is having their issue resolved quickly.
62% of organizations view customer experience provided through a contact center is a competitive advantage!
SureCall's omnichannel platform allows customers to switch between channels without interrupting their journey. If a customer needs to break off their webchat session then an AI action or a live agent can assist the customer to switch to another channel, allowing them to continue the conversation from a mobile device, at the most convenient time for them. Doing what’s best for your customer is the way to creating strong relationships with them, and differentiating your service from your competition.
In the USA 1-888-735-7166
In Canada 1-877-310-0088
SureCall Contact Centers Ltd.
600 17th Street, Suite 280D
Denver, Colorado 80202
SureCall Contact Centers Ltd.
3030 – 3 Ave NE, Suite 240
Calgary, Alberta T2A 6T7