We know it sounds bold, but we believe we are the best.

Our success has come from an over 30-year commitment to going above and beyond the expectations of our clients and their customers. Although we have several awards and accolades that speak to our company’s efforts, the important feedback to us, is what our customers are saying. We listen closely and partner with them to design solutions that work for them and their clients. Their success is our success.
Clients with ear-to-ear grins aside, we’ve got plenty more reasons why we surpass the call center competition with ease.

Always open. Always a live person. Never a missed Opportunity.

Your customers need you when they need you! From the millions of calls we answer, we know that your customers will want to connect at 2:00 am, and they’ll want it quick. With technology today and online applications, its an expectation that you are open 24/7, and if you’re not there in an instant to provide support, you can bet your competitors will be. That’s where SureCall comes in: give your customers the chance to connect through us and impress them with your always ready customer service and support.

With SureCall there’s no reason customers, clients and suppliers can’t enjoy a prompt, courteous live answer 24 hours a day, seven days a week, 365 days a year. So… go back to bed, hit the golf course or rediscover the meaning of Saturday. We’ll keep you open for business, while you focus on growing it!

Design Evolution and Technology to Improve Your Business

We love technology that makes life better and stress free, technology that doesn’t cost too much, but gives tons in return. At SureCall, we’ve got this leading-edge technology in spades, and we can get it working for you through design innovation that will make you smile… or better yet, make your customers smile.

Check out just a few of the things our Intelligent Software Platform can do:

  • Correct and consistent call handling.

  • The answers to all the questions your customers ask will instantly appear through built in FAQs and Links.

  • Appointments can be set and reservations can be booked online

  • It enables agents to handle order taking efficiently with transaction recording, payment processing and order confirmation

  • You can have programmable call forwarding, custom music and/or custom hold messages to promote your company and products

  • Email management, SMS and texting support programs are always handy in the days of handheld smart devices and apps galore!

  • And if you have an application for us that is a little more challenging, put us to the test, we will make it happen!

Giving profits back to not-for-profits.

Let us service your not-for-profit organization, and we’ll do you a service in return. We contribute back, in cash, 10% of the cost of your outsourced services through us by way of a donation to your organization. Since you know where the money is needed most, we do not specify or direct the donation within your organization. We think the support you provide to communities and the less fortunate is pivotal to bettering society, and we want to show you just how much we appreciate it.

Want to see what else we can do? Check out our services that are always sure to impress.