Category Archives: Newsletter

  • SureCall Canada Inbound / Outbound Call Center Services | SureCallCC

    A Day in the Life of a Contact Centre Agent

    Posted on April 19, 2013 by SureCall Contact Centers in News, Newsletter.

    Written by Sacha Amberson & Josh Grieve We, the agents of a contact center, are a driven and hard working bunch. We are your first point of contact, your first impressions, and the backbone to your first line of service. We dedicate our time and our efforts to ensuring that you and your customers are […]

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