Articles



A word from Desiree July 2018
Okay, I know for a fact that nobody out there can now justify Donald Trump’s role as the leader of ...
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KUDO’s Case Study on SureCall Contact Centers
KUD-009_SureCallCaseStudy3_v7 We are honored to be featured in a case study by KUDO's! Employee Recognition and Culture is important to ...
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Managing Exponential Growth – From an Operations Perspective!
In nearly every industry there is good growth and there is bad growth, often we mistake one for the other. The ...
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Safety in Numbers
In the new age of the bots, the survival of companies will lie in their strategic ability to adapt in ...
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The 10 Most Innovative Telecom Solution Providers 2018
To remain profitable and meet the bench marks of today’s competitive environment, every company needs to run leaner operations and ...
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BPO Outsourcing To Canada
When it comes to the question of whether or not your organization should outsource its services, you may be inclined ...
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