Articles



A Day in the Life of a Contact Centre Agent
We, the agents of a contact center, are a driven and hard working bunch. We are your first point of ...
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Are You a Disruptive Leader?
Are you a disruptive leader? As a leader, do you enjoy having butterflies in your stomach, and a certain excitement ...
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Leadership on Young and Youth Leaders
Leadership – I recently gave a talk to a group of keen young leaders who are striving to accomplish more ...
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Technology and How It Is Shaping Our Past, Present, and Future Progress
Technology – I had an amazing experience in April on technology that I wanted to share with all of you ...
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Support & Solutions in a Time of Need
Fort McMurray. We are beginning a new fiscal year here at SureCall and it has been a pretty exciting time ...
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Work-Life Balance, Out Perform the Competition
Balance in your life and work. Summer is here, and a reminder to wind down and take a few days ...
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