Articles



The 10 Most Innovative Telecom Solution Providers 2018
To remain profitable and meet the bench marks of today’s competitive environment, every company needs to run leaner operations and ...
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BPO Outsourcing To Canada
When it comes to the question of whether or not your organization should outsource its services, you may be inclined ...
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A Day in the Life of a Contact Centre Agent
We, the agents of a contact center, are a driven and hard working bunch. We are your first point of ...
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Are You a Disruptive Leader?
Are you a disruptive leader? As a leader, do you enjoy having butterflies in your stomach, and a certain excitement ...
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Leadership on Young and Youth Leaders
Leadership – I recently gave a talk to a group of keen young leaders who are striving to accomplish more ...
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Technology and How It Is Shaping Our Past, Present, and Future Progress
Technology – I had an amazing experience in April on technology that I wanted to share with all of you ...
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